Fit Shape Health & Wellness (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, store, use, and disclose your personal information through our website, studio, programs, booking platforms, and communications.

1. Information We Collect

We may collect the following types of personal information when you interact with us:

Personal Information

  • Full name, date of birth, and contact details (email, phone number, address)

  • Emergency contact information

  • Payment and billing details (processed securely via third-party providers)

  • Health and medical information relevant to your fitness or wellness participation (e.g., injuries, conditions, allergies, pregnancy status)

Digital & Technical Information

  • Website usage data, such as IP address, browser type, and activity logs

  • Communication preferences and engagement with emails or social media

  • Membership and class attendance data (via platforms like Momence and Everfit)

2. How We Collect Your Information

We collect personal information directly from you when you:

  • Register for a membership, class, or workshop

  • Complete an online form, waiver, or health questionnaire

  • Communicate with us via email, phone, or social media

  • Access our website, booking app, or digital coaching platforms

We may also collect information from:

  • Third-party service providers (e.g., Momence, Everfit, Xero)

  • Publicly available sources where lawful and relevant to our business

3. Purpose of Collection

We collect and use your personal information to:

  • Manage memberships, bookings, and payments

  • Provide safe, tailored exercise and wellness programs

  • Communicate important updates, schedules, or offers

  • Maintain legal and administrative compliance

  • Improve our services, website, and client experience

We only collect health-related information necessary to provide a safe and personalised service and will not disclose it without your consent, except as required by law.

4. Marketing Communications

By joining our programs, classes, or email list, you consent to receiving occasional communications about upcoming events, programs, and offers.
You can unsubscribe at any time via the “unsubscribe” link in our emails or by contacting us directly.

5. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Your information may be securely stored in:

  • Encrypted databases and cloud-based systems (e.g., Momence, Everfit, Xero, Google Workspace)

  • Password-protected devices and management software

We only retain your data for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

6. Disclosure of Information

We may disclose limited personal information to:

  • Trusted third-party service providers (for payment processing, scheduling, communications)

  • Legal or regulatory authorities when required by law

  • Allied health professionals, only with your consent

We will never sell, rent, or trade your personal information.

7. Access and Correction

You may request access to or correction of your personal information by contacting us at any time.
We will respond to all requests within a reasonable period and provide access unless restricted by law.

8. International Data Transfers

Some third-party providers (such as Momence or Everfit) may store data on servers outside Australia (e.g., in the USA).
We take reasonable steps to ensure those providers comply with Australian privacy standards.

9. Cookies and Website Tracking

Our website may use cookies and similar technologies to enhance user experience and analyse traffic.
You can adjust your browser settings to refuse cookies, but some site features may not function properly without them.

10. Updates to This Policy

We may update this Privacy Policy periodically.
The latest version will always be available on our website and can be requested in writing.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to access or correct your personal information, please contact us:

Fit Shape Health & Wellness
Email: info@fitshapehealthandwellness.com.au
Phone: 0400 365 645 
Website: www.fitshapehealthandwellness.com.au